Refund policy

Returns and Refunds

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please contact us at support@orbisorient.com before sending anything back.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. We recommend using a tracked shipping service.

Custom-made or personalized items, including engraved seals, are non-returnable unless they arrive damaged or incorrect.

Once we receive and inspect the returned item, we will notify you of the refund decision. Approved refunds will be issued to the original payment method within 5–10 business days.

Original shipping fees are non-refundable unless the return is caused by our error.